Most frequent asked questions
Most frequently asked questions about delivery, quality and products.
You can reach out to our customer support through info@hayaah-shop.nl. Our customer support is available Monday to Friday: 11am-17pm.
Average answer time: 48h
Do you ship overseas?
We ship to the following countries:
- Austria
- Belgium
- Bulgaria
- Croatia
- Denmark
- Estonia
- Finland
- France
- Germany
- Hungary
- Ireland
- Italy
- Luxembourg
- Netherlands
- Norway
- Portugal
- Spain
- Sweden
- Switzerland
- United Kingdom
What are the shipping rates?
Within the Netherlands: €6.75 To Belgium: €10.95
To all other European countries: €11.95
We ensure fast and reliable delivery to your doorstep!
Return Policy
We offer a 14-day return policy to ensure your shopping experience is as straightforward and satisfactory as possible. You have 14 days from the day you receive your item to initiate a return if you're not completely satisfied with your purchase.
Any item that has not been returned, or is incomplete, damaged, dirty or in any other condition that suggests it has been used or worn will not be refunded or exchanged.
The costs for returns are 8,25 inside the Netherlands.
1. Returnportal: Submit a request through our return portal on hayaah.returnless.com
2. Return reason: Tell us what is wrong with the product so we can optimize our products
3.Return Acceptance: Once your return is accepted, you will receive a return shipping label and instructions on how to send your package back to us.
*Package returned directly to Tijnmuiden 23 will not be accepted.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 2-4 business days to arrive in the Benelux.
Overseas deliveries can take anywhere from 7-10 days. Delivery details will be provided in your confirmation email.
Customer Service
If you have any questions about your order, our helpdesk is at your disposal. You can contact us by e-mail and we'll be happy to answer any question you may have.
Our e-mailadres is: info@hayaah-shop.nl. You also can send us a message via our chat. We aim to answer your question within 2 days.
Heeft u een vraag over deze webshop, onze service, uw online bestelling of een product en kunt u het antwoord niet vinden tussen de veelgestelde vragen? Neem dan contact op met onze klantenservice via het e-mailadres info@hayaah-shop of stuur ons een bericht via ons chat. Wij streven ernaar om uw vraag binnen 2 dagen te beantwoorden.
We also provide the following services:
Reserve In-Store
Packaging
Styling Advice