Return policy

We offer a 14-day return policy to ensure your shopping experience is as straightforward and satisfactory as possible. You have 14 days from the day you receive your item to return if you're not completely satisfied with your purchase.

Any item that has not been returned, or is incomplete, damaged, dirty or in any other condition that suggests it has been used or worn will not be refunded or exchanged. We kindly ask you to review the terms and conditions below.

The costs for returns are 7,10 euro inside the Netherlands.

1. Returnportal: Submit a request through our return portal on hayaah.returnless.com

2. Return reason: Tell us what is wrong with the product so we can optimize our products

3. Return Acceptance: Once your return is accepted, you will receive a return shipping label and instructions on how to send your package back to us.

*Package returned directly to Bornhout 4 will not be accepted.

Returns & Eligibility

Every return is reviewed by our warehouse team before a refund or exchange is approved. To qualify for a return, the product must be received in its original condition.

Unfortunately, we cannot accept returns if:

• the item has been worn, washed, or shows any signs of use;
• the original HAYAAH tags have been removed or are no longer attached;
• the product has been altered, repaired, or personalized in any way;
• hygiene-protected items, including swimwear, have had their protective seal removed or damaged;
• the item carries scents such as perfume, smoke, deodorant, or any other noticeable odor;
• the return is send after the applicable return window has expired;
• the returned item does not belong to the order for which the return was requested;
• the product has been damaged due to improper handling, misuse, or failure to follow the care instructions;
• the return has not been registered through the HAYAAH Return Portal or is sent without the required return information.

Received a faulty or incorrect item?

Please inspect your order carefully upon delivery.

If you notice that an item is damaged, defective, or you have received the wrong product, contact our Customer Care Team as soon as possible. To help us assess the situation quickly, please include clear photos showing the issue.

Our team is committed to providing you with the highest level of care and support. If you have any questions, we’re always here to help.

Refunds

Once we have received and approved your return, your refund will be processed to your original payment method.

You will receive your refund within 14 days of approval.

If you have not received your refund after 14 days, please contact our Customer Care Team at info@hayaahstore.com and we will be happy to assist you.